Phlebotomy Services Rep I - Part Time

Job Summary

The Patient Services Representative I (PSR I) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center, in a house call environment, or as business needs dictate.

Job Accountabilities (Responsibilities)

1.?????? Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.

2.?????? Administer oral solutions according to established training.

3.?????? Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

4.?????? Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

5.?????? Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

6.?????? Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

7.?????? Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

8.?????? Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.

9.?????? Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

10.?? Assist with compilation and submission of monthly statistics and data.

11.?? Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

12.?? Complete training courses and keep up-to-date with the latest phlebotomy techniques.

13.?? Travel to Territory Manager meeting if held off-site or off normal shift.

14.?? Participate on special projects and teams.

15.?? Stay up-to-date on company communications.

Job Requirements

1.?????? Ability to provide quality, error free work in a fast-paced environment.

2.?????? Ability to work independently with minimal on-site supervision.

3.?????? Excellent phlebotomy skills to include pediatric and geriatric.

4.?????? Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.

5.?????? Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

6.?????? Must have reliable transportation, valid driver license, and clean driving record, if applicable.

7.?????? Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.

?Physical Requirements

1.?????? Lift light to moderately heavy objects. The normal performance of duties may require lifting and

DLO Job Duties, Functions, and Responsibilities:


  • Show up for work, on time and prepared to perform all tasks and processes, each and every scheduled work day and to remain performing those duties throughout the entire assigned work schedule for that day.
  • Perform all tasks and processes assigned by your immediate supervisor including all tasks and processes you are fully qualified to perform and all tasks and processes assigned that you may be over-qualified to perform.
  • Perform the previous two job duties/functions as a collaborative member of your work team and with a personal disposition that is positive and supportive of your fellow team members.
  • Collection of blood and urine specimens using various techniques and devices. Accession patient information and tests into the Care 360 system. Process all types of specimens collected. Obtain billing information from patients and ICD-10 information from clients when necessary. Communicate effectively and politely with internal and external customers.

Required Knowledge: Knowledge of Venipuncture techniques using vacutainer needles and hubs, butterfly devices, safety needle and syringes.

Required Experience: Proficiency in collecting blood specimens from all age groups including pediatrics and geriatrics. Ability to handle large volumes of patients in a timely manner. Ability to successfully interact with all DLO departments and DLO clients. Ability to use a computer and keyboard.?

Special Requirement: May need to meet the client?s needs by coming in early or staying late when
necessary. May be relocated as business needs require.

8am-12pm Monday, Tuesday, Thursday, 7am-11am Friday



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