EVS Supervisor

Under general supervision of the Housekeeping Manager, oversees and coordinates the daily activities of the Housekeeping staff to ensure the cleaning of rooms and halls in the Hotel.
Makes guests feel welcome and important by ensuring that guest-rooms and common areas are clean, comfortable and well maintained.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Supervises and inspects the cleaning of the guest rooms, turn-down service, public areas and back of the house.
Notifies the Front Desk that guest room is now cleaned and what specific condition the room is in.
Ensures compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issues supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Responds to guest requests, concerns and problems to ensure guest satisfaction.
Ensures that an adequate number of vacant/clean/inspected rooms are available throughout the day.
Generates shift reports recording key hotel statistics and incidents.
Implements emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
Contributes to a team effort and accomplishes related results as required.
Perform other duties as assigned.
Oversees the supervision of personnel, which includes recommendations for work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions.
High School Diploma or GED.
Must be 18 years of age or older.
One year of housekeeping experience.
Six months of supervisory experience in a hotel facility preferred.
Associates Degree preferred.
Must be able to pass background check, with no prior convictions of any felonies.
Must be able to obtain and maintain Osage Nation Gaming License.
Osage preference and Native American Indian preference shall apply to all positions at Osage Casinos.
Knowledge of applicable safety practices and occupational hazards.
Knowledge of customer service techniques and practices.
Knowledge of planning and scheduling techniques.
Skill in operating hotel system software, experience in LMS/Infogenesis preferred.
Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
Skill in supervising assigned staff.
Skill in maintaining cleanliness of guest rooms.
Ability to provide guidance and supervision of staff.
Ability to communicate, read, and write clearly in basic English.
Ability to present oneself in a professional manner and meet company grooming standards.
Ability to maintain confidentiality.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
Ability to work as a team member in a structured working environment.
Ability to work with timeliness and thoroughness.
Ability to work and finish multiple tasks.
Ability to safely use cleaning products and safely operate cleaning equipment.
Ability to understand and follow oral and written instruction.
Ability to learn the methods of cleaning and caring for buildings and equipment.
Ability to demonstrate excellent guest service at all times.
Ability to work with timeliness and thoroughness.
Required to stand and walk for up to 6 hours per day.
Ability to sit, stoop, kneel, or crouch while performing duties.
Use of hands to finger, handle or feel; use of hands and arms to reach.
Occasional requirement to lift or move upwards of 25 pounds.
Work is generally performed in a Hotel settin

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